Seth’s Blog: Put a name on it

Posted by in Enterprise, Quotes, Transparency

Organizations thrive on their ability to allow individuals to remain faceless. It permits them to act badly, not in the interest of their customers. Via sethgodin.typepad.com It can not be said better or clearer. The anonymity of the bureaucracy allows us to write rules that nobody would dare explain to a customer face to face. Transparency is the antidote.